Malawi SPC, Collen Zamba Attends 3rd Biennial Pan-Commonwealth Meeting of Heads of Public Service

The Secretary to the President and Cabinet, Ms Colleen Zamba, is in London for the 3rd Biennial Pan-Commonwealth Meeting of Heads of Public Service, which is currently underway. This three-day event, hosted by the Commonwealth Secretariat, aims to explore how technology can enhance planning and decision-making for more efficient and effective service delivery. The meeting, themed “Institutionalisation of Smart Government to enhance public service delivery,” will focus on several critical areas:

Performance Management: Commonwealth Heads of Public Service will discuss strategies to improve performance management within their respective countries.

Artificial Intelligence (AI) Technology: The use of AI technology to strengthen justice systems and public financial management will be a key topic of discussion.

Launch of Commonwealth-Intel Artificial Intelligence Policy Tool: This tool will be introduced during the meeting.

Sharing Best Practices: Delegates will share country case studies based on innovative approaches and strategies adopted to enhance performance, digitalize services, and reduce bureaucracy across the Commonwealth public service.

The outcomes and agreements reached during this meeting will serve as the foundation for recommended policy measures and strategies to promote smart government institutionalization across the Commonwealth.

Notably, the event is being held at the headquarters of the Commonwealth Secretariat, Marlborough House in London. The meeting is chaired by The Rt Hon Patricia Scotland KC, Commonwealth Secretary General, and the keynote address will be delivered by the Prime Minister of Bhutan, Hon. Tshering Tobgay.

It’s heartening to see such collaborative efforts among top civil servants from across the Commonwealth to drive positive change and enhance public service delivery.